Shipping FAQ
Q.Is a signature required for the parcel?
Yes, all our parcels require a signature to confirm safe delivery. Some couriers will instead use the GPS tracking fitted to their vehicle to confirm safe delivery, and some will photograph the parcel at your door. This is in line with their own contactless delivery rules.
Q.My parcel was shipped but I didn`t get an update?
Your parcel transits to its destination country, the parcel is handed over to different countries, airports and carriers that sometimes have a delay in scanning the parcel into their system. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details until the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.
Q.What if my parcel is lost?
We monitor each and every parcel to keep a close eye on it. We communicate with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase
Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control and are not imposed by Prestige Perfection PTY LTD or the couriers we use. All these taxes are government imposed and they receive 100% of these charges. If you fail to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund processes and could cause you to fail to qualify for our refund policy.
We are an Australian based company but in order to offer the best quality for a reasonable price, some of our products are made and shipped from our factory based in Asia. We supervise the production, packing and shipping process to ensure you receive the best product, unrivalled quality and expedited delivery times.
